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Home Alt › Forums › Registration or Download Issues › Paid for Sax Academy but no access instructions email received

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  • February 19, 2022 at 5:38 pm #109581
    Michael Spangler
    Participant

      I ordered the $27.00 Sax Academy monthly subscription (credit card was charged and I received the order confirmation page after submitting the order) but I never received the access instructions email

      February 20, 2022 at 4:43 am #109584
      Rohit Kushalapa
      Participant

        I have a simialr issue for the guide just ordered “How To Play The Saxophone – A Complete Beginners Guide”

        February 20, 2022 at 2:56 pm #109604
        john
        Keymaster

          @ Mike, sorry bout the delay Mike…you’re all good to go now. I had to complete the registration from my end.

          February 21, 2022 at 11:14 am #109613
          Rohit Kushalapa
          Participant

            Hi john as mentioned, I have a similar issue and am unable to access the file. In my case I received a link but unable to download the same ie says file not found.

            February 21, 2022 at 5:15 pm #109617
            Michael Spangler
            Participant

              Thanks Johnny. I didn’t readily see how the monthly subscription works. i.e. will I be billed monthly or is there some other method for monthly renewal?
              thanks

              February 21, 2022 at 9:24 pm #109622
              john
              Keymaster

                if you registered for the monthly song downloads you will be billed monthly but it is automatic if you registered correctly…and far as I can tell you are ok. If you’re having anymore issues just let me know.

                February 28, 2022 at 4:47 am #109759
                Ruben Flores
                Participant

                  likewise….having problems with the registration…i have not received the email access. please help. thanks

                  March 2, 2022 at 9:55 am #109837
                  judy pettengill
                  Participant

                    I have not received an email link to the academy.

                    March 2, 2022 at 6:50 pm #109841
                    john
                    Keymaster

                      ok Judy, I’ve had it resent let me know if you got it….also, I’ve completed your registration on my end to confirm you for the monthly downloads so you are good to go with that.

                      March 2, 2022 at 6:53 pm #109843
                      john
                      Keymaster

                        @ Ruben, have resent yours …also you are good to go for the monthly downloads as well.

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